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Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

[inc Recorded Standard Delivery]
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Paolo Nutini Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

  • FAN CLUB HELP - You can read the fan club FAQs by clicking HERE

Select the category you wish to find out more about:

International Customers: What countries do you deliver to / I canít find my country in the Delivery Country options?

You can select your delivery country via a dropdown menu during the checkout process. If your country is not listed, unfortunately we are unable to offer delivery to your country – this due to distribution agreements with our warehouse and delivery service partners and is unfortunately beyond our control.

The delivery label is automatically generated from the address you type into your delivery details when you place your order, so please be careful to check you have entered your address correctly and fully. You are responsible for getting this right. We are not responsible for non-delivery if you have entered your address incorrectly.

Russian Customers
We received this correspondence from our Russian carrier, which means we are unfortunately unable to ship to Russia at the present time.

"Moscow customs have recently introduced very strict controls on the import of non-document shipments. They are particularly concentrating on ensuring goods to private individuals are both properly described and valued on the commercial invoice.

As a result, most of our competitors have suspended moving shipments to private individuals in Russia. Businesses wishing to ship have therefore turned to us, but the customs restrictions, the length of time customs are having to work on shipments to private individuals and consequently the amount of shipments we have to put on hold to resolve discrepancies is more than we are currently able to satisfactorily process. We have therefore decided that we must also temporarily suspend non-document shipments to private individuals within Russia"

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