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Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

[inc Recorded Standard Delivery]
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Paolo Nutini Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

  • FAN CLUB HELP - You can read the fan club FAQs by clicking HERE

Select the category you wish to find out more about:

Can you split deliveries / do a part-dispatch?

We cannot currently split up orders (to send you some items now and some later)- all items in your order are compiled until they are all available for dispatch and then sent together.
e.g. If you have ordered a T-Shirt that was listed as 'In Stock' now and a CD that was listed as available from a date in the future (i.e. it was a Pre-Order), both your T-Shirt and CD will be dispatched together when the CD is released. 

If you wish to order several items with different release dates, but would like the products delivered as they become available for dispatch rather than dispatching them all together when all of your items are available for dispatch, it's best to place two separate orders.

If you have already ordered all of your items on one order but would actually like them dispatched at different times (i.e. at the earliest dispatch time for each item), you will need to cancel your order with Customer Services and order the items again on the webstore in separate orders – please see ‘How can I cancel my order?’

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