Get the Newsletter

Register using Facebook

Terms | Privacy


Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

[inc Recorded Standard Delivery]
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Paolo Nutini Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

  • FAN CLUB HELP - You can read the fan club FAQs by clicking HERE

Select the category you wish to find out more about:

When will I receive my download / How do I download my order?

> For released digital products, once you have gone through the checkout process, you should be provided with your download order link immediately on the purchase confirmation page, emailed a copy of this download link to the email address you entered during the checkout process, and the download link will be available in the My Account area of the store.
PRE-ORDERS: If the 'Availability' note on the product information page is in the future, you will be emailed the download link and the link will be added to the My Account area of the store on that Release Date.

> Simply click on this link and your browser should ask whether you want to Save or Open the ZIP file package. Select SAVE and choose an appropriate location on your hard drive.

> All the digital files you order in one checkout process are usually packaged together and delivered as a single ZIP file for you download. You will need to unzip this ZIP file in order to access your files. If you have Windows or Apple OS X, just double-click on the zip file to open it, and drag the contained files to your chosen location. If you don’t have these or if this doesn’t work, you will need to install an UNZIP program to access the files - 7ZIP is a freeware program that you can use to unzip your items – Download it HERE 

> Note you are permitted two (2) re-deliveries (i.e. 3 total downloads) of each digital order previously downloaded by you. Note only the whole download order can be redelivered – individual items within that download order are not able to be selected for re-delivery.
e.g. If you order an MP3 album and video file at the same time, you may be delivered all items in a single ZIP on a single download order link. You will only be able to download this full ZIP package a total of 3 times.

Help other users find the most helpful answers

Was this answer helpful to you? Helpful Not Helpful

Thank you for your feedback.