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Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

[inc Recorded Standard Delivery]
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Paolo Nutini Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

  • FAN CLUB HELP - You can read the fan club FAQs by clicking HERE

Select the category you wish to find out more about:

My download wonít play on my MP3 player / phone

If you have downloaded your music as a single (zip) file, you should make sure that you have unzipped the ZIP file and extracted the files before you attempt to play them.
In many cases you will also need to add the files to your music library on your computer and add them to your device via the recommended software for them to be found and play on your device.

For video downloads, unless otherwise stated all video downloads are sold in WMV format, which Apple do not allow to play on ipods as standard. Once you have unzipped your ZIP file download to access the WMV file, use the free online video convertor at download a free video convertor program such as Free Ipod Video Convertor to convert them to ipod MP4 format (selected on the drop down menu). Then simply add the converted MP4 file to your itunes library and add to your ipod.

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