Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
Any product not sold on the webstore
Availability or release dates for product on any other webstore or retail destination
Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Paolo Nutini Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

FAN CLUB HELP - You can read the fan club FAQs by clicking HERE

Select the category you wish to find out more about:

Back To Questions

Are digital download products refundable?

All digital download sales are final and non refundable as you do not have a right to withdraw from a digital purchase once delivery of the products has started i.e. immediately when you have ordered a ‘released’ (i.e. non Pre-Order) digital product as the system activates and delivers your unique download link.