Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

Ticket Orders - Ticket purchases on the store are powered by our ticketing partner Crowdsurge. You will need to contact the Crowdsurge help team via their Support Page
Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
Any product not sold on the webstore
Availability or release dates for product on any other webstore or retail destination
Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Ticket Delivery

Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.

More about Tickets >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Paolo Nutini Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

FAN CLUB HELP - You can read the fan club FAQs by clicking HERE

Select the category you wish to find out more about:

Back To Questions

How safe is the store?

We take your online security very seriously. Safeguarding your privacy and confidentiality when using your credit cards to purchase products over the Internet is of the utmost importance to us. is very safe. Our site uses Secure Sockets Layer (SSL) which encrypts your transaction information. We also use High-Grade encryption technologies to protect the security of your credit card and password information while we are processing your order.

You can usually double-click the padlock symbols in the bottom right of Internet Explorer or Firefox to see more details on our secure encryption.

Read more about SSL here http://en.wikipedia.org/wiki/Transport_Layer_Security

We do not store your credit card details on the site once your order has been processed - once your details are passed to the payments authoriser Payone, a Payone Transaction ID is issued and stored against your order which enables us to track your purchase in the event that we need to issue a refund.