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Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

[inc Recorded Standard Delivery]
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Paolo Nutini Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

  • FAN CLUB HELP - You can read the fan club FAQs by clicking HERE

Select the category you wish to find out more about:

How do I cancel my order?

Please first read "Can I return products for a refund? / Returns Policy"

If your order is eligible as per the Returns Policy, to cancel your order:
1) Contact Customer Services via the Contact Us Directly link below this answer, quoting i) ‘Order Cancellation’ in the Email Subject line and ii) your order number in the body of the email and they'll take care of it.
The only way to cancel an order is through the customer services team via this method.

2) If your order has not been dispatched yet, the Customer Services team will issue the refund directly and confirm with you. If your order has already been dispatched, processing of your cancellation will be subject to the Returns Policy and you may have to return the order to us before the cancellation and refund can be processed by the Customer Services team. They will advise you if this is the case.

Please note due to business hours and the variable size of the customer services ticket queue, please be aware this unfortunately can often happen even if you send your cancellation request fairly quickly after placing the order.

Downloads purchased are non-refundable (unless the concert is cancelled or rescheduled by the Promotor) and non-exchangeable.

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