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Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

[inc Recorded Standard Delivery]
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Paolo Nutini Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

  • FAN CLUB HELP - You can read the fan club FAQs by clicking HERE

Select the category you wish to find out more about:

Damaged items have been delivered

Although we endeavour to package items appropriately for post, from time to time goods may be damaged in transit. If you have received a damaged item:

1) Contact the Customer Services team on the link below selecting Damaged Item as the subject line and including the Order Reference number from your confirmation email and as much detail as possible about the damaged item, preferably with a photo.

2) They will confirm the request with you and advise you on returning the goods. We will cover the cost of postage for any defective physical Product return.

3) Once they have confirmed the request and return postage details, provided that you return such defective physical Product to us within thirty (30) days following receipt (determined in the same manner as the Right of Cancellation above), we will (on your election) either send you a replacement physical Product upto the equivalent value of the relevant item, or provide you with a refund for that item. You will need to return the damaged item to us before we can take further action.

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