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Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

[inc Recorded Standard Delivery]
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Paolo Nutini Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

  • FAN CLUB HELP - You can read the fan club FAQs by clicking HERE

Select the category you wish to find out more about:

How do I return items?

Please first read "Can I return products for a refund? / Returns Policy"

If your item is eligible for return as per the Returns Policy:
1) Click the Contact Us link below this answer to contact the Customer Services team within thirty (30) working days beginning with the day after the day on which you received such Product(s) to notify them of the return. Please including a note of
i) your name
ii) order reference number (the LETTER/number code in your confirmation email in the form XXxxxx-xxxxx)
iii) a brief explanation of your reason for returning the items

2) The customer services team will reply with confirmation of your request and if eligible, provide a postage slip for you to attach to your return packaging (See the Returns Policy).

3) Return the product(s) unopened (i.e in original sealed packaging) and undamaged and within seven (30) working days beginning with the day after the day on which we received your valid cancellation notice. The date upon which the package is post-marked will determine whether you have returned the Product(s) within this time period and Products will be deemed received 2 days after the date of the post-mark (not including Sundays and public holidays).

> Please include in your returns package:
- A copy of the Customer Services email thread
- A completed Returns Form that was provided in your order package paperwork

> Please return the item to:

Arvato Returns Center
Goods Receiving Dept. 1100
Osnabruecker Landstr. 20
33335 Guetersloh

4) When we receive the item and information by post, we will dispatch the replacement / process the refund for you ASAP.

For your protection always ask the Post Office for a 'proof of postage receipt' when sending your items back to us. You will not be charged for this. This proves you have sent the package back to us should the package get lost in transit. Please note the package is your responsibility until it reaches us.
We may be unable to refund or resend your order without a proof of postage receipt to query the postal service about your returns package.

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