Get the Newsletter

Register using Facebook

Terms | Privacy


Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

[inc Recorded Standard Delivery]
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Paolo Nutini Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

  • FAN CLUB HELP - You can read the fan club FAQs by clicking HERE

Select the category you wish to find out more about:

How do I use the webstore?

> To order a Product click on the ‘ADD TO BASKET’ / ‘PRE-ORDER’ icon next to the relevant Product icon on screen.

> You will then be taken to the Basket screen, which displays the Product(s) you selected.

> Once you have checked your basket, you should then click on the “PROCEED” button.
At this point, you will be taken to a screen where you must either log in if you have previously registered with the store, or select ‘GET ME STARTED’ to enter your billing and delivery address and also add any additional notes to your order.

> The delivery label is automatically generated from the address you type into your delivery details when you place your order, so you are responsible for getting this right. We are not responsible for non-delivery if you have entered your address incorrectly.

> Click on the “PROCEED” button and you will be taken to the Order Summary page, which contains a summary of your order. You can then select a Delivery Method, enter a Promotional Code if you have one.

> Click on the “PROCEED” button and you will be taken to the Payment page. Enter your payment details. If you are happy to confirm your order, click on the “PROCEED” icon, and your payment card details will be submitted to our payment services provider for secure processing. You may then be asked to confirm a few security details from your credit card/bank service via the 3D Secure service.

> Once your payment has been securely processed, you will be taken to the Order Receipt Confirmation screen. Take a note of the ORDER REFERENCE number in case you need to contact customer services.
The information on this screen will also be emailed to you at the email address you provided earlier.

> On the Order Confirmation screen you will also be asked if you would like to create a Store account to Save your address details for next time - this is very quick - you will only need to create a password to do this. If there is a Members Area on the website, you may also be asked if you would like to become a full member of the website - to create both a Store account and a full Members Area profile to get access to exclusives and other website benefits.

Help other users find the most helpful answers

Was this answer helpful to you? Helpful Not Helpful

Thank you for your feedback.