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Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

[inc Recorded Standard Delivery]
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Paolo Nutini Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

  • FAN CLUB HELP - You can read the fan club FAQs by clicking HERE

Select the category you wish to find out more about:

I have difficulty reading / viewing the site - what can I do?

Most web browsers allow the user to zoom/enlarge the webspage and font size, and override stylesheets to choose your own colours to make things easier to view:

a) In Firefox: Click tools > options > content. Under “fonts and colours” click colours and choose the best colour combination for your use (yellow on black is used a lot, or in this case you can change to black on white). Make sure you uncheck “allow pages to choose their own colours”. This will override any styles on any websites.

b) In Internet Explorer: click tools > internet options > general and click the “accessibility” button. Check the “ignore colours specified on websites” button. This will default to black text on a white background (with blue links) although you can click the “colours” button on internet options and choose the colours you want to use.

c) Google Chrome also has a number of accessibility options – you can see a guide here  or search for ‘Google Chrome Low Vision Support’

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